Last Updated: 5/31/15

Hardware Return Policy

If you purchased your hardware from Elexio then we offer a 30 Day Guarantee.  If your hardware fails to function right out of the box, then you may contact Elexio at and we will make arrangements to have the defective hardware fixed or replaced with comparable hardware.  Because we are authorized representatives we can help get better service should you ever need it from the manufacturer. We’ve done this on several occasions where vendors actually did more for our clients because we got involved. This DOA policy is only valid up to 30 days from the initial date of shipping from Elexio.

All other hardware returns and warranty issues must be handled directly with the manufacturer.   All hardware we sell has a 1 year manufacturer's warranty or longer.

If you purchased your own hardware for your kiosks then we make NO guarantees that our software will work on your hardware.  This includes touchscreens, fingerprint scanners, bar code scanners, label printers, tablets, ultrabooks, netbooks, all-in-ones, etc.

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