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Last Updated: 5/14/15

Delivery issues from Yahoo and AOL accounts

When you send a mass email, if your From address is a personal address with yahoo.com or aol.com, there is a high chance that your emails will go into spam folders or will not deliver at all.

Here's why: In 2014, Yahoo and AOL changed their authentication policies in an effort to stop fraudulent emails. They have changed their DMARC authentication policy to reject emails that claim to come from Yahoo or AOL but do not originate at their servers. In the fight against spam, this is a step that will likely be taken by other major email providers in the future.

Because of this change, using your personal Yahoo or AOL address to send mass email in Database can make the email look fraudulent even if it's not. This may result in the emails being rejected by the receiving server or put in the recipients' spam folder. Even though this is a change that Yahoo and AOL have made, it affects us and all receiving servers who respect DMARC policies.

What should I do?

To ensure delivery and as a best practice in general, use an address at your organization's private domain (ex. @mychurch.com). While other major email providers like Gmail and Hotmail have not enacted the same policies, they could do so at any time. Again, we'd encourage you to follow the above as general rule.

If using the Portal, you can also try the "use my computer's mail client" option.

This would send the mass messages through Outlook (Windows) or Mail (Mac) and would likely allow the messages to be sent/received.

Example: A user sent an email to a class of about 100 active members. The user was returned about 100 sent failure messages to her personal email. The user received the failure messages because she was sending them with a Yahoo account. For this, we recommend using the "use my computer's mail client" option to allow the messages to send.

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