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Last Updated: 11/11/15

Installation of Elexio Database

These are general installation instructions for the Elexio Database. If you are setup as an Elexio account contact it will be simpler to use the account-specific instructions (login required). 

You will only need to install this application one time per computer that you want to use it on. The application will update itself automatically.

Windows Installation

  1. Go to the download page at www.elexioamp.com/install
  2. Under Elexio Database, click on the Windows Users Elexio Database link to automatically launch the installation and start up the program.
    Note that a Windows User must have Admin rights to the Elexio Folder (C:\ProgramData\Elexio) on the computer for the initial install and future updates. The Program Data folder is a hidden folder)
      
  3. You will be prompted to enter your Activation Key:
    • For most users, this is included in the new user invitation email from your church's account administrator.
    • For administrators of new accounts, this is included in the account-specific instructions (login required). 
    • You can also find it at account.elexio.com by clicking on "My Elexio Database Details" (login required).
  4. If this is the first time installation for a new/blank database, jump to First Time Admin Login below.
    Otherwise, login with your email address and password. 

Note that a Windows User must have Admin rights to the Elexio Folder on the computer in order for the initial install and future updates.

Mac Users Installation

The program that gets installed on your Mac is actually a small utility that helps you connect over the Internet to one of our servers which runs the Elexio Database. Even though the Elexio Database is not a native Mac application, it will look and feel as if it were.

We've created a video as well as written step by step instructions to make set-up easy for you. Follow the instructions found here.

Note: If this is the first time installation for a new/blank database, the initial username and password will be different. Follow the general instructions below, but when it is time to log in, follow First Time Admin Login below.

First Time Admin Login

If you are a new administrator logging into a new, blank database for the first time, then your login information isn't in the database yet, so...

  1. For the first time you login ONLY, you will use the user name: admin.

  2. The password is the last 7 digits of your Activation Key
    The password is case sensitive.

  3. Database will open and you will be prompted to setup your first (admin) account.
    • You will need to enter your First Name, Last Name, Email Address, and Password.
    • Use the same Email Address and Password that you use to log in to the Elexio Account Center.

You only have to do this special admin login once to set up your first admin account in your Elexio Database. After this you will log in using your email address and password. If you have other users that you want to get setup right away, you will need to set them up in Database first.

If you are have difficulties properly installing or logging into the Mac solution for the first time, check the troubleshooting help

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