Last Updated: 10/29/12

Fixing Auto-Proxy issue with automatic sync

There are a couple different ways to resolve this depending on the computer.

Fixing Auto-Proxy issue with automatic sync (Local System Account)

  1. Press the Windows Key + R to open the Run window
  2. In the Open box, enter “services.msc” and press OK
  3. Right Click on the service named Amp Sync Agent and click Properties
  4. Go to the Log On tab
  5. Make sure Local System Account
  6. Click Apply, then OK
  7. Open the Amp Sync Agent
  8. Start the Sync Agent Service (Top Right of the Amp Sync Agent)

If after 5 minutes you are still getting the auto-proxy issue

Fixing Auto-Proxy issue with automatic sync (Current User)

  1. Press the Windows Key + R to open the Run window
  2. In the Open box, enter “services.msc” and press OK
  3. Right Click on the service named Amp Sync Agent and click Properties
  4. Go to the Log On tab
  5. Make sure This Account is selected and click Browse
  6. In the box labeled Enter the object name to select, enter the User Name of the currently logged in user, and click Check Names
    • If the username is valid it should underline the name in the box
  7. Click OK
  8. In the two password boxes enter the password for the User Name
  9. Click Apply, then OK
  10. Open the Amp Sync Agent
  11. Start the Sync Agent Service (Top Right of the Amp Sync Agent)

If this doesn’t work the last thing to try is to use the Amp Sync User that is loaded with the Amp Sync Agent.

Fixing Auto-Proxy issue with automatic sync (Amp Sync User)

  1. Open the start menu and select switch user (found under the arrow next to the shutdown button)
  2. Select Amp Sync Account
  3. Enter ‘P@ssw0rd’ (this is for Amp Sync Accounts created by the Amp Sync Agent when it is installed, if you created your own use the password you gave it)
  4. After the desktop finishes loaded open the Start Menu – Control Panel
  5. Open Internet Options
  6. On the Connections tab click LAN Settings
  7. Make sure all the check boxes are not checked
  8. Log off of the Amp Sync Account and back to the account you were using previously
  1. Press the Windows Key + R to open the Run window
  2. In the Open box, enter “services.msc” and press OK
  3. Right Click on the service named Amp Sync Agent and click Properties
  4. Go to the Log On tab
  5. Make sure This Account is selected and click Browse
  6. In the box labeled Enter the object name to select, enter 'ampsync' of the currently logged in user, and click Check Names
    • If the username is valid it should underline the name in the box
  7. Click OK
  8. In the two password boxes enter 'P@ssw0rd'
  9. Click Apply, then OK
  10. Open the Amp Sync Agent
  11. Start the Sync Agent Service (Top Right of the Amp Sync Agent)
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