You can call Elexio at (888) 997-9947 x2 for support. We typically staff the phones through the business week from 9 to 5 US Eastern Time. We also offer emergency phone support on Sunday from 7:30-4:30 US Eastern Time.
Generally, sending your questions through our regular support system is going to be the best way to get your questions to an expert in any given area. You can open a support request here (or by emailing firstname.lastname@example.org). That said, we're real people and we care about what's affecting you, so don't hesitate to give us a call if necessary.
Check out our Support Page for more information