Adding a Contact to the Account Center

 

The Account Center is where you manage your account with Elexio. It includes a Contact area that is distinct from your product contact areas, like from within the Website or Database. Team members that manage your account or need to get in touch with Elexio for support reasons should be added as contacts here.

Note: To add a contact, you must be an Account Center Administrator. (To check if you're an administrator, go to the Dashboard page of the Account Center; at the upper right, your security roles appear under your name).

To add a contact, you can use the following link: New Contact

Or, if you are already logged into the Account Center:

  1. Click on the Contacts tab.
  2. Then on the green Add a New Contact button.
  3. Fill out the required fields, then check off the appropriate security roles. While the account roles include descriptions and are self-explanatory, most users should just be given Support Contact rights.

If you have questions on setting up contacts or need assistance, please open a Support Request or call our support line at 888-997-9947 x2. We'd be happy to assist you.