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Last Updated: 4/20/2015

Silverlight won't load - what do I do?

In Elexio Website, the Site Settings area runs using Microsoft Silverlight. Typically, using Silverlight just involves a simple one-time installation and then simply works. But if these areas aren't loading for you, here are a few things you can try.

Note: Google Chrome 42 (released April 16, 2015) no longer allows certain plug-ins like Microsoft Silverlight to load. You'll need to use a different browser to access Site Settings or re-enable Silverlight in Chrome. (viable through September 2015).

  1. The first thing to try is closing your browser and re-opening it.

  2. Try a different web browser. (Silverlight will run on Internet Explorer, Firefox, or Safari). If it’s working in one browser and not the other, you’ve narrowed it down to an issue with just that browser.

  3. Check if Silverlight is enabled in your web-browser. This is typically managed in browser settings. 
    • Ex: For Firefox on a Mac, click on Firefox/Preferences. Next, click on Manage Add-Ons. On the Plug-ins screen, find Microsoft Silverlight, and click the Enable button at right, if it's not already enabled.
  4. If steps 1 and 2 haven't worked and you've verified that Silverlight is enabled, try restarting your computer, then try steps 1 and 2 again.

  5. Try re-installing Silverlight: Since it should be installed already, you'll need to first un-install it.

    • PC instructions: Navigate the path Start > Control Panel. From the Control Panel, click the Programs and Features icon to view a list of all installed programs. Find the listing for Microsoft Silverlight from the list and click once to highlight it. Click the Uninstall button. Proceed through the uninstall prompts to complete the uninstall. When you are done, restart your computer.

    • Re-install: After your computer starts back up, jump to http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx and download the latest version of Silverlight. Open up the installer and install Silverlight onto your computer. After the installer finishes, restart your computer. If, after restart, you are still getting the error, try the below:

  6. Make sure that Windows is up to date. Microsoft releases fixes for numerous system files on a daily basis. If Windows Update finds any important updates, be sure to install them, restart your computer, and try using Silverlight again.

  7. Make sure your browser is up to date: Because Silverlight is a browser plug-in, you also need to check for updates on your browser. If you haven't updated your browser in a while, the problem could be that Silverlight simply is not compatible with your browser. Each browser updates somewhat differently. However, updating a browser can usually be done within the system preferences menu. If there are any updates available for your browser, install them, restart your computer, and try using Silverlight again.
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